Hello Chinese Premium - Official Personal Upgrade

1. Important Notes

• Account Type: Pre-made Account provided by Empire X (Email & Password).
• Usage Scope: Log in on mobile app (iOS/Android) or tablet.
• Privileges: Unlocks all lessons and Premium features.

Important Warnings:

• Customers use the login credentials provided. ABSOLUTELY DO NOT change the Account Email and Password to ensure warranty coverage.
• Each account should be logged in and used on 01 device at a time to ensure best progress synchronization.
• Empire X is not responsible if customers voluntarily change information leading to loss of access.

2. Product Details

Empire X introduces HelloChinese Premium Account – The #1 Chinese learning app for beginners. Designed with a "Gamification" approach, HelloChinese helps you eliminate the fear of Kanji and communicate confidently in just a few months.

Uses and Benefits:

• Structured Roadmap: Goes from basic Pinyin to HSK 3-4 level. Curriculum curated by experienced native teachers.
• Handwriting Practice: Advanced handwriting recognition technology helps you write Chinese characters in the correct stroke order right on your screen.
• Speech Recognition: Practice accurate pronunciation with AI grading your reading against native speakers.
• Real-life Videos: Over 1,000 videos of Chinese people speaking in real-life situations, helping you get used to natural speed and intonation.

Key Features:

• Supports both Simplified (Mainland China) and Traditional (Taiwan/Hong Kong) characters.
• "Smart Review" mode helps memorize vocabulary long-term.
• Download lessons for Offline learning (no internet required).

Delivery Process (Empire X):

• Step 1: Place an order and pay on the Empire X website.
• Step 2: The system sends login credentials (Email/Pass) via Email or Order details.
• Step 3: Download the HelloChinese app, log in, and start your journey to conquer Chinese.

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Account Type: HelloChinese Premium.
• Duration: Based on the purchased option (1 Year).

Benefit Comparison:

4. Warranty Policy

Warranty Duration: Depends on the selected package, please check the information on the website and in the confirmation email sent upon ordering.

Policy:

• Exchange for an equivalent new account if login error/Premium lost OR
• Refund based on unused time (e.g., 12-month package used for 3 months with error → 75% refund).

Disclaimer:

Customer voluntarily changes account information (Email/Pass). Customer deletes shared learning progress (if applicable). Errors from the app server (maintenance, updates).

5. FAQ

1. Does this app teach Pinyin? Yes. HelloChinese has a very detailed Pinyin introduction, guiding how to read initials, finals, and tones very easily.

2. I know nothing about Chinese, can I learn? Absolutely. HelloChinese is born for those starting from zero.

3. Can this account learn Offline? Yes. With the Premium plan, you can download lessons to your device to study on a plane or where there is no Internet.

4. Is HelloChinese or Duolingo better? For Chinese, HelloChinese is rated significantly higher than Duolingo because it features handwriting practice and detailed grammar explanations, suitable for the specifics of a logographic language.

5. Can I change the password? No. This is a pre-made account managed by Empire X for warranty purposes. Please do not change the info.

6. What HSK level can I reach after finishing this? If you complete the entire HelloChinese roadmap (Main Course), you can reach a level equivalent to HSK 3 or approaching HSK 4, enough for basic daily communication.

7. Does it support Vietnamese interface? Yes. The app fully supports Vietnamese interface and lesson explanations.

8. I want to learn Traditional characters (for Taiwan), is it possible? Yes. In the App settings, you can flexibly switch between Simplified and Traditional characters.

9. What is "Smart Review"? The system will remember words you often get wrong and automatically remind you of them at the appropriate time (Spaced Repetition) so you can memorize them deeply.

10. Does Empire X warrant if the App has errors? We warrant the account (login and Premium status). Content errors or technical bugs of the App belong to the developer.